HOW TO SOLVE V2020.03 MB SD C4 UNKNOWN LAN ID ERROR

Customer problem: I bought MB SD Connect C4, V2020.03 software HDD and second- hand Panasonic laptop. The software had been installed before delivering. But when I received and run the software, I got the error message prompt “Unknown LAN ID”. How to solve it?

Solution offered by www.obd2tool.com engineer:

Please try to uninstall the virtual network interface card (VNIC) to show ID.

Step 1: Click Start icon

Enter device manager in the search box

Step 2: When it appears on the screen, double click it to open network adapter

Select the network card you want to delete, right click and select Uninstall